Discretion Expertise Results
Shopping Services and Mystery Shopping
Employees are the key to your business. Unfortunately, they do not always live up to the obligations as your representative. In many other cases, they do more than alienate customers and cost you massive amounts of revenue, left unchecked, they can destroy your reputation and steal your money and assets.
ASG Investigations is a private investigative agency experienced in undercover investigations like mystery shopping, bar and restaurant spots and professional shopping services. We have experience working with retail clients, restaurants, professional service firms and outside services like housekeeping, construction and more. On each case we use experienced private investigators that can not only provide you with a discreet, accurate and measurable investigative report of their findings; they are also capable of testifying to our observations in court if needed.
Licensed private detectives, ASG Investigations, offers you detailed investigations of your employees and what they are doing when you are not watching them. We can enter your place of business and provide you with hidden video evidence of theft that you can use to prosecute the offenders and send a powerful message to your staff.
What Can Shopping Services and Mystery Shopping Can Uncover?
In the modern litigious environment, we do not recommend that you try this type of work on your own or by using a friend or relative. They will not be seen as independent and may even be perceived as an aggressive act against the employee thief.
A small sampling of the areas we can address in our shopping services and mystery shopping includes:
- The cleanliness and overall appearance of the business (parking area, lobby area, restrooms, tables, etc.)
- How your staff greets and treats the customers.
- The quality of your product (food, drink, whatever you sell).
- What is the staff actually doing on the clock.
- The quality of the service provided by your staff including timeliness.
- The quality of your product or service.
- Compliance by your staff with any laws or regulations that apply to your industry (safety laws, health laws, etc.).
- Any liabilities noted (lights not functioning, unsafe practices, horseplay, wet floors, etc.).
- Employee honesty and adherence to company policies.
- Under ringing and theft including failing to charge certain customers.
Our agency is proud to be associated with the American Society of Industrial Security and we have significant experience working shopping service cases for national employers.
Why Choose ASG for Shopping Services and Mystery Shopping?
What about your competitors? Wouldn’t you like to have them shopped to see what they are doing compared to your own business? Business intelligence shouldn’t be limited to large corporations and you do NOT want to be caught doing it yourself. At Advanced Surveillance Group, we offer exceptionally deep, discreet shopping services that yield more useful information every time.
We will consult with you at no charge to design a shopping service that will meet your needs and budget. Once we have a complete understanding of your specific needs and desired outcomes, we will provide you with a quote for our services. Please understand that geographic location and timing requirements will have a bearing on our rates.
For more information, please contact one of our investigators.